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Privacy policy


-In accordance with the provisions of the current legislation on the protection of personal data, we inform you that your data will be incorporated in the customer system of TUEX S.A. with CIF A07221229 and registered office in Ctra Artá ​​113, 07400 Port Alcúdia (Illes Balears) in order to send you the corresponding invoice. In accordance with applicable regulations, TUEX S.A. informs that the data will be stored during the legally established period. With this clause you are informed that your data will be communicated if necessary, to public administrations and to all those companies with which communication is necessary in order to fulfill the above-mentioned service. If the data cannot be made available to the above mentioned, the service cannot be fulfilled. In return, we inform you can contact the Data Protection Delegate of TUEX S.A. in writing or by telephone: dpo.cliente@conversia.es or Tel. 902 877 192. TUEX S.A. Informs that the data will be treated in a legal, loyal, transparent, reasonable, relevant, limited, accurate and up-to-date manner. TUEX S.A. therefore undertakes to take all reasonable measures to delete or correct them immediately if they are inaccurate. You may exercise the rights of access, rectification, limitation of treatment, cancellation, transferability and opposition / revocation in the conditions established by the applicable data protection rules by sending your request to the postal address CTRA ARTA 113 07400, PUERTO DE ALCUDIA (ILLES BALEARS ) or e-mail central@hotelivoryplaya.com. You can contact the relevant Control Authority to present the claim you consider appropriate.

A.1.) Clients

TUEX, S.A. informs its clients through this privacy policy that:

  • TUEX, S.A. will process its clients’ personal data by automatic means and for the purposes stated below.

  • We do not share personal information without prior permission. We value your trust and will strive to protect the security and confidentiality of any personal information provided and use it exclusively in the manner described in our confidentiality policy.

  • TUEX, S.A. assumes total responsibility for these files and guarantees they will be duly declared and registered in the Data Protection Agency’s General Registry. Clients may consult its database at the following website (http://www.agpd.es).

  • TUEX, S.A. directly informs its clients that they may exercise their rights to access, rectification, cancellation and opposition by addressing their written requests directly to the person in charge at central@hotelivoryplaya.com

The security of your personal information is very important to us, which is why we inform our clients of the purposes for which it will be used:

Reservations: We request your name, e-mail address, postal address, telephone number, credit card number and expiry date thereof when you book a hotel reservation. This information is used to process and effect your booking.

Transactions: We may send e-mail confirmations of some of the transactions effected.

Interactions related to reservations/stays: We may send an e-mail confirming any reservation made through our website or call centre. A similar confirmation may be sent if a reservation is modified or cancelled through our website.

Communications prior to arrival: We may use the e-mail address you have provided for your reservation several days ahead of a specific stay in some cases to furnish information on the hotel and the zone.

Communications after departure: In some cases, we may use the e-mail address you have provided for your reservation to thank you for staying at our hotel, ask for your comments on your stay or request your permission to keep you informed of the hotel’s special offers and news by e-mail.

Notification of operations: E-mail addresses may be used to respond to inquiries to the customer service department or any other question you may have about our website. We may also need to send you e-mail messages to keep you abreast of changes in our website that may affect your personal data or inform you of any problem with your reservation.

Safe online booking Our goal is to inspire complete confidence about booking a reservation online. We use a technology that encodes confidential information before sending it through the Internet. For further information, you may consult how we protect the security of your personal information.

The undersigned accepts and authorizes TUEX, S.A. to use and process by automatic means the personal data supplied in order to proceed with the reservation requested, offer customised products and services and enhance commercial relationships with our clients.


The applicant accepts and authorises TUEX, S.A. to use and process by automatic means the personal data and information furnished in completing job applications or by sending us your curriculum vitae as part of our personnel selection database. The undersigned AUTHORISES TUEX, S.A. to incorporate the personal data provided into a personal information file in HOTEL APARTMENTS IVORY PLAYA’s job application database at Ctra. Port d'Alcúdia - Artà, 113, Alcudia 07400. The undersigned also authorises the establishment to request references from other companies where he/she has previously been employed so as to conduct the selection process appropriately.


The titleholder of the www.hotelivory.com website is TUEX, S.A., domiciled in Alcudia, Majorca on Carretera Alcudia - Artà, nº 113; and holder of C.I.F. A07221229. TUEX, S.A. declares that unless otherwise stated on its website, all texts, images, illustrations, designs, icons, photographs and other materials on the website as well as any other intellectual and technical creations have been created or invented by TUEX, S.A. or assigned, licensed, transmitted or authorised thereto by their holders and/or assignees. The texts, images, illustrations, designs, icons, photographs and other materials on the website as well as any other intellectual and technical creations are the property of TUEX S.A. and the use or access to the website and /or services cannot be understood to mean that it gives the user authority on these texts, images, illustrations, designs, icons, photographs and other materials on the website as well as any other intellectual and technical creations. Without prior authorization and written permission of TUEX S.A. any reproduction or copy, distribution or publication of any kind of information published on the website is prohibited.


TUEX, S.A. guarantees it will process your personal data confidentially and that the server which will store and process the data complies with the security measures established in Spanish data protection regulations.

The guidelines of use herein are governed by Spanish law. Both TUEX, S.A. and its website users agree that any discrepancy that may arise regarding the interpretation, compliance and/or execution hereof will be expressly subject to the jurisdiction of the competent Judges and Courts of Palma de Mallorca and expressly renounce any other jurisdiction that may correspond.


The general conditions of use regulate the access and use of content and services which are accessible via the website www.hotelivory.com. The website gives the user information about stays in the Hotel Ivory Playa, such as available accommodation, prices… These terms and conditions should be understood regardless of the special booking conditions contained in the website. By simply using the website, you acquire the status of a user. The use of the website and the services contained represents your acceptance as a user of the general terms and conditions and the specific conditions that govern your use of the website or its associated services. The owners of the site can at any time and without notice change the appearance and configuration of the website as well as the general terms and conditions and introduce new conditions. Such changes will be posted on the website, so that the user shall take note thereof before use. The use of the website after the revised terms means that the amended terms are accepted.

Hotel Ivory Playa
Tel. +34 971 890 142
Carretera de Arta (MA 12), 113
07400 Alcudia
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